Frequently Asked Questions
Ordering
Can I cancel my order?
Can I cancel my order?
You can cancel your order anytime before it ships. If it's already on its way, no worries—you can still return it for an exchange or a full refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Use the form below to contact us with any questions, concerns, or feedback. We will be sure to get back to you asap. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide!
How much will I pay in shipping?
How much will I pay in shipping?
Australia-Wide Shipping:
- Express Shipping for Orders of any value: $15.00
- Standard Shipping for
Orders over $99.00: FREE
Orders under $99.00: $10.00
International Shipping
- DHL Express International $49.00
- Standard International Shipping $20.00
How long will it take to receive my order?
How long will it take to receive my order?
Within Australia:
- Express Shipping (1 to 4 Business Days)
- Standard Shipping (2 to 8 Business Days)
International Shipping:
- DHL Express International Delivery within 3 to 5 business days.
- Standard International Shipping (6 to 27 Business Days)
Returns and Refunds
Do you accept returns?
Do you accept returns?
Yes. You can return an item within 30 days of receiving it.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).